User Agreement

All users shall be deemed to have read and agreed to the sales agreement as soon as they complete the membership procedures.

All users shall be deemed to have read and agreed to the sales agreement as soon as they complete the membership procedures.

SAles agreement

This is the Online Sales Agreement between Ece Zaim Yiyecek İçecek İşletmeciliği ve Danışmanlık A.Ş. and the Customer.

artıclE – 1

The subject matter of this agreement is the rights and obligations of the parties under the Regulations on the Principles and Procedures Concerning the Implementation of Distance Contracts associated with the Law No. 4077 on the Protection of Consumers in relation to the sales and delivery of the product whose characteristics and sales price are specified below, which is sold by the Seller to the Buyer.

ARTICLE – 2

ınformatıon on the seller

Trade Name: Ece Zaim Yiyecek İçecek İşletmeciliği ve Danışmanlık A.Ş.
Email: [email protected]

artıclE – 3

ınformatıon on the buyer

All members: All buyers who become a member on www.ecezaim.com.tr, the e-commerce store of the company Ece Zaim Yiyecek İçecek İşletmeciliği ve Danışmanlık A.Ş., and do shopping on this website (hereinafter referred to as a buyer or customer).

artıclE – 4

Subject matter of the agreement and ınformatıon on the product:

The type, amount, brand/model, color, number, sales price and payment method of the commodity / product or service are as specified on the website, and the commitments regarding these details may be changed without a notification to the buyer.

artıclE – 5

GENEraL provısıons

5.1 – The BUYER declares that he/she has read all the preliminary information on the basic characteristics, sales price, payment method and delivery of the product subject to the agreement, which are referred to in Article 4, and he/she is informed about the subject and has given the necessary approval in the electronic environment.

5.2 – Within the period specified for each product in the preliminary information depending on the distance of the buyer’s place of residence, on condition that the legal term of 30 days is not exceeded, the product subject to the agreement shall be delivered to the buyer or to the person or organization at the address provided by the buyer. 

5.3 – If the product subject to the agreement is to be delivered to a person or organization other than the buyer, the SELLER may not be held responsible in the event that said person or organization does not accept the delivery.

5.4 – The SELLER shall be responsible for the delivery of the product subject to the agreement in intact state, complete, compliant with the characteristics specified in the order, and together with the warranty certificates and user’s manuals if any.

5.5 – For the delivery of the product subject to the agreement, this agreement has to be approved in the electronic environment and the sales price has to be paid through the payment method preferred by the buyer. If the price of the product is not paid or is cancelled in bank records for any reason, the SELLER shall be deemed to have been relieved from its obligation to deliver the product.

5.6 – After the delivery of the product, in the event that the relevant bank or financial institution does not pay the price of the product to the SELLER due to an unfair or illegal use of the buyer’s credit card by unauthorized persons in a way that is not attributable to a fault of the buyer, the BUYER shall, within 3 business days, send to the SELLER the product that was delivered to him/her or the person or organization designated by him/her in the sales agreement. In such a case, the cost of shipping shall be borne by the buyer.

5.7 –  In the event that the SELLER cannot timely deliver the product subject to the agreement due to force majeure events or extraordinary events which prevent delivery, such as adverse weather conditions and interruption of transport, it shall notify the buyer of the situation. In this case, the buyer may exercise any of his/her rights to get the order cancelled, have the product subject to the agreement replaced by a counterpart if any and/or extend the term of delivery until the cessation of the situation that prevents the delivery. If the buyer cancels the order, the SELLER shall, within 7 days, take the necessary action with the relevant bank for the cancellation of the buyer’s credit card receipt and return of the relevant amount to the account of the buyer, and the BUYER shall be notified via electronic mail of the procedure performed. In such a case, the SELLER may not be held responsible for delays caused by the relevant bank.    

5.8 – In the event that the products delivered to the BUYER and/or to the persons and/or organizations designated by the BUYER as the receiver of the delivery are faulty or out of order, the relevant product or products shall, for the performance of the necessary maintenance or replacement procedures in accordance with the terms of warranty, be sent to the SELLER within 7 days starting from the receipt thereof by the BUYER, and the cost of shipping shall be borne by the SELLER. In such a case, if the 7-day period expires, the BUYER shall take the product he/she received to the relevant service.

5.9 – This agreement shall become effective after it is agreed to by the buyer electronically (following the membership procedures) and sent to the address [email protected]

artıclE – 6

rıght of wıthdrawal:

The Buyer shall be entitled to withdraw within seven (7) days from the date on which the product subject to the agreement is delivered to the Buyer or to the person/organization at the address designated by the Buyer. The right of withdrawal may be exercised on condition that the SELLER is notified via electronic mail and the product is unused and its package is unharmed pursuant to the provisions of Article 7. In the event that this right is exercised, a copy of the cargo delivery receipt proving that the product delivered to the third person or the Buyer has been sent to the SELLER and the original of the sales invoice shall be returned. Within 7 days from the receipt of these documents, the SELLER shall take the necessary action with the relevant bank for the repayment of the product price to the account of the BUYER associated with his/her credit card. The SELLER may not be held responsible for the problems related to the repayment of the product price which are attributable to the bank. In the event that the original of the sales invoice is not sent, the added value tax and other legal obligations, if any, shall not be returned. The cost of shipping incurred for the product returned upon the exercise of the right of withdrawal shall be borne by the BUYER.  

artıclE – 7

competent court OF JURISDICTION:

Consumer Arbitration Committees and the CONSUMER COURTS located at the BUYER’s or SELLER’s place of residence shall have jurisdiction over the implementation of this agreement up to the amount announced by the Ministry of Industry and Trade. The BUYER shall be deemed to have agreed to all the provisions of this agreement if the order is approved in the electronic environment.

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